Seriously again ???????
Ok so when I picked this repeat up I noticed a sign that says the surgery now has an online appointment booking system! I thought this was going to be the answer to all of my problems, which incase you don't experience these ( but I'm sure that you do, I think there's a school these people go to, to qualify in patronising sarcasm) these are mine:
1. Automated phone systems - that don't work
2. Getting to speak to a person is like walking through a wall
3. Please hold the line - long wait
4. Rude people
5. Not Thursday's and as Early as possible, doesn't mean Thursday at 3.30pm will be acceptable
Great so I get online, grab my diary, work schedule a pen etc and think I'm onto a winner, punch in the web address for my surgery, go to the booking area and I'm hit with this:
So to make my appointment online I need to phone the surgery to retrieve a password. This means I'll go through to the automated system, wait a while, jump through some walls waiting for a receptionist, wait some more, get a speech about why I don't need to use the online system now I'm on the phone and probably get offered an appointment on a Thursday at 3.30pm. When I'll revert to getting angry trying to work the automated system.
As you can tell my morning will be fun ! I might attempt to ask the desk when I'm in for the appointment I hope to make for a password whilst I'm there! Chance my luck!
All pictures have been cropped and blurred to protect my personal details and my surgery identity.
